To return a standard product for replacement or credit, you must initiate the process within 7 days of receipt. Please email your request to sales@fixhome.com, including your original PO number, to receive an RMA Return Merchandise Authorization. Print a copy of the RMA and place it in the box being returned back to Fixhome. The RMA will contain the return address to Fixhome. Be aware that a 20% restocking fee applies to each returned item for credit. For credit or replacement to be granted, items must be returned in their original condition.

"RETURN OF CUSTOM FABRICATED PRODUCT IS NOT ALLOWED. ALL CUSTOM FABRICATED PRODUCT SALES ARE FINAL."

 Return Procedure:

1. Request Return Authorization (RMA) from Fixhome. Upon confirmation of return eligibility, Fixhome will issue a Return Merchandise Authorization.
2. Make one copy of the Return Authorization Form for each box you will be returning, and place it in the box with the item.
3. Pack product being returned and ship back to Fixhome by the carrier of your choice at your cost. Contact the carrier to schedule a pick up.
4. Packages will be picked-up at the location of purchaser’s choice.
5. Make note of the tracking number supplied by carrier for proof of return.
6. After the item is received and confirmed in NEW condition, a credit will be issued less the 20% restocking charge. Damage during return will void any credits or replacements.

To allow us to issue credit on a timely basis, please be sure to attach a copy of the Return Merchandise Authorization form to the returned product.