FAQs About Decorative Window Grids
When you’re looking to give your home a new upgrade, there are many things you can do to make it look like new again. Decorative window grids can be ordered in many variations. They have a timeless appearance and have made custom grilles very popular among renovating homeowners. This FAQ will look at some questions our customers ask about ordering through our online store.
Helpful Resources:
Which profile should I choose?
Window installation instructions
Can you ship outside the United States?
General Questions
How do I track my order status??
Please send us an email;sales@fixhome.comWe will respond within 24 hours of receipt of your email.
Do you offer accessories such as jamb extensions & trim kits?
Yes, additional accessories are available for allAccent Windowstypes; please see ourWindow Accessoriespage.
Can I order wood or vinyl grilles painted?
We don’t offer painted grilles, but we have three finish options for wood grilles: naturalunfinishedwoodgrain, pre-primed white, and pre-primed gray.Painting vinyl grilles is not recommended. Vinyl grilles painted a dark color can soften the material and cause warping.
Can I return the grilles if I don’t like them?
Unfortunately, we don’t accept returns;all grilleorders are custom and therefore non-returnable or refundable. We suggest ordering a sample first before purchasing in bulk.
Ordering and Payment
How do I place an order?
Click on the image of the product you want to buy; if the product has multiple options select the options you want and click “Add to Cart.” When you’re finished, click on the shopping cart and follow the purchasing instructions. You can pay with a credit card or PayPal.
Do you accept returns or offer refunds?
If the item you ordered is custom, then we don’t accept returns or offer refunds. However, if the item isn’t custom and has not been installed, please feel free to proceed. Follow this link to our Return Policy page.
What is your warranty?
Follow this link to ourWarrantypage.
Shipping Questions
What if my products were damaged during shipping?
If your package isdelivereddamaged, you should tell the delivery driver that youarerefusingdelivery due to damageand ask them to return to sender.If you find hidden damage, contact us in writing and send a photo of the damaged itemand the packagingto assist us in the claim process.We will replace the damaged item at no charge.
How long until my order arrives?
Production times vary depending on the volume of orders received.
For current production time on a specific product please email us at sales@fixhome.com.