FAQs About Decorative Window Grids
When you’re looking to give your home a new upgrade, there are many things you can do to make it look like new again. Decorative window grids can be ordered in many variations. They have a timeless appearance and have made custom grilles very popular among renovating homeowners. This FAQ will look at some questions our customers ask about ordering through our online store.
Which profile should I choose?
Window installation instructions
Can you ship outside the United States?
How do I track my order status??
Do you offer accessories such as jamb extensions & trim kits?
Can I order wood grilles painted?
Can I return the grilles if I don’t like them?
Ordering and Payment
How do I place an order?
Click on the image of the product you want to buy; if the product has multiple options select the options you want and click “Add to Cart.” When you’re finished, click on the shopping cart and follow the purchasing instructions. You can pay with a credit card or PayPal.
Do you accept returns or offer refunds?
If the item you ordered is custom, then we don’t accept returns or offer refunds. However, if the item isn’t custom and has not been installed, please feel free to proceed. Follow this link to our Return Policy page.
What is your warranty?
What if my products were damaged during shipping?
How long until my order arrives?
Production times vary depending on the volume of orders received.
For current production time on a specific product please email us at firstname.lastname@example.org.