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    FAQs About Decorative Window Grids and More

    Dressing up a window is an excellent way to enhance both your interior and exterior décor. Fixhome makes this easy by providing the very best in decorative window grids, fasteners, and other products. We’ve also compiled a list of resources and frequently asked questions with detailed answers from our team. These cover ordering, payment, shipping, and more.

    If you have any questions not answered here, feel free to get in touch with the Fixhome professionals. From accent windows to grids and grilles, we’re proud to provide so many different ways to enhance your home. We can also give you tips and aids for installation, such as grille fasteners and expert advice. Read our resources and FAQs below to learn more.

    Helpful Resources:

    Send us an email. Manufactured products are typically produced and shipped in 10 business days. In house products such as grille fasteners ship in 3 to 5 business days.
    Please allow 3 to 5 days for delivery. To submit a status request send an email to sales@fixhome.com. We will do our best to respond within 1 business day.

    What is the process for ordering window grilles?

    First select the type of grille you want from the Home Page. Colonial and Diamond grille types include Non-Surround (just the bars) and Full Surround (bars with a frame around them). Next select the pattern you want the grille to produce in your window by clicking on the picture of the grille. Each section will have different choices regarding bar profiles, grille materials, surround profiles, fasteners, etc. Finally you will input the visible glass dimensions of your window and then click "Add to Cart".
      

    Do you offer accessories such as jamb extensions & trim kits?

    Yes, additional accessories are available for all windows. They can be found by clicking the button labeled "Accessories" located at the bottom of the section for each type of window.
      

    Can I order wood grilles painted?

    Not painted, however we now offer three finish options for our wood grilles so the customer may paint or stain to match their decor.
    They are:
    * natural woodgrain so the customer may stain or clear coat
    * pre-primed white for painting light colors such as white, yellow or tan
    * pre-primed gray for painting dark colors such as black, brown or dark blue

    What if I don't like the grilles I receive, can I return them?

    Sorry, but no. Custom manufactured products are not returnable or refundable. If you are planning to invest in a large quantity of grilles, you may want to purchase one as a sample first. Please check and double check your dimensions before ordering. If we make a mistake we will correct it at no charge.
      

    Ordering and Payment

    How do I place an order?

    Click on the image of the item you want to purchase, if the product has multiple options select the options you want and click "Add To Cart". Once you have all the items in your cart and are ready to check out click on the shopping cart and click on the Check Out button to pay by credit card or the PayPal logo to pay using PayPal.
      

    Do you accept returns or refunds?

    Custom manufactured products are not returnable/refundable. Items that are not custom manufactured or that have not been installed may be returned for a refund. The customer pays the shipping charges to return the item and provided it is returned in good condition a refund will be issued less a 25% restocking fee.
      

    What is your warranty?

    You can view our warranty here.
      

    Shipping Questions

    What should I do if my product was damaged during shipping?

    If the package is visibly damaged then you should tell the delivering driver that you are refusing delivery due to suspected damage. You should then contact us immediately. We will contact the carrier to have the package returned and replace the product at no charge. If the package is delivered and you discover hidden damage, contact us in writing and send a photo of the damaged product to assist us in the claim process and we will replace the product at no charge. Keep the product and packaging in the event the carrier wants to pick up for inspection.
      

    How long till my order arrives?

    Production times vary depending on the volume of orders but typical ship time from receipt of order for...

    Grille Fasteners: 3 Business Days
    Window Grilles: 5-7 Business Days
    Decorative Windows: 10-12 Business Days
    Garden Windows: 10-12 Business Days

     

     For more helpful information, make sure to check out our blog.